Terms & Conditions

By placing a reservation with Silver Party & Event Rentals, the customer acknowledges and agrees to the following Terms & Conditions.

1. Reservations & Deposit

A 20% deposit is required to reserve rental items and secure the requested event date.
A reservation is not considered confirmed until the required deposit has been successfully received.
After completing the reservation, the customer will receive an email and/or text message confirmation showing the items reserved and the details of the order.
All rental items are subject to availability.
Applicable sales tax will be added where required by law.

2. Final Payment

The remaining balance must be paid in full no later than 3 days before the scheduled pickup or delivery date.
Rental items will not be released for pickup or scheduled for delivery until the required balance has been paid.
Failure to complete the final payment by the required deadline may result in cancellation of the reservation.

3. Rental Period

All standard rental prices include a rental period of up to 3 consecutive days for the same rental price, unless otherwise stated on the reservation.
Customers may return rental items earlier than the scheduled return date; however, early returns do not qualify for a discount, partial refund, or price adjustment.
The scheduled pickup or delivery date and return date will appear on the customer's reservation confirmation.
Additional charges may apply if rental items are kept beyond the agreed rental period.

4. Cancellation & Refund Policy

Cancellations made 3 or more days before the scheduled pickup or delivery date are eligible for a full refund of the amount paid.
Refunds may take up to 2 weeks to process and appear on the original payment method, depending on the customer's bank or payment provider.
Cancellations made less than 3 days before the scheduled pickup or delivery date, including cancellations made on the scheduled pickup or delivery date, are not eligible for a cash or card refund.
Instead, the amount paid will be issued as store credit that may be applied toward a future rental with Glow Party & Event Rentals.
Store credit has no cash value and cannot be exchanged for cash.
Customers who fail to cancel and do not pick up or receive their rental order as scheduled will be considered a no-show and will not be eligible for a refund or store credit.

5. Equipment Protection

A mandatory 10% Equipment Protection fee is applied to every rental order.
The Equipment Protection fee is calculated only on the subtotal of the rented items. It is not applied to delivery or pickup fees.
Equipment Protection provides limited protection for normal wear and minor accidental damage that may occur during the rental period.

6. Delivery & Pickup

Delivery and pickup services are available for an additional charge when selected with the reservation.
Delivery and pickup fees may vary depending on location and distance.
Customers are responsible for providing the correct delivery address, phone number, contact information, and any necessary access instructions.
The customer must ensure that the delivery or pickup location is accessible at the scheduled time.
Additional charges may apply for circumstances requiring additional time or labor, including difficult access, stairs, long-distance carrying, excessive waiting time, or additional delivery attempts.

7. Customer Pickup Orders

Customers picking up rental equipment are responsible for providing a vehicle that is large enough and appropriate to safely transport all rented items.
The customer assumes responsibility for the equipment from the time it is released for pickup until it is returned and accepted by Glow Party & Event Rentals.

8. Condition of Equipment

Rental equipment must be returned in substantially the same condition in which it was received, excluding reasonable normal wear.
Customers should not intentionally alter, paint, cut, modify, or permanently attach decorations or other materials to rental equipment without prior authorization.
Damage caused by negligence, misuse, improper handling, or unauthorized modifications may result in additional charges.

9. Lost, Missing or Stolen Equipment

Customers are responsible for all rental equipment while it is in their possession.
Any item that is lost, stolen, missing, destroyed, or not returned may be charged at its full replacement value.
Equipment Protection does not cover lost, stolen, missing, or unreturned items.

10. Setup & Breakdown

Delivery does not automatically include setup or breakdown services, except for tent, canopy and tables rentals when delivery service is purchased.
For other rental items, services such as arranging tables and chairs, installing linens, decorating, assembling equipment, or breaking down equipment may require an additional charge unless specifically included in the reservation.
When setup service is included or purchased, the customer must make sure that the event area is ready, clear, and accessible before our arrival.

11. Tents & Canopies

For tent and canopy rentals with delivery service, setup is included and will be completed by Silver Party & Event Rentals.
Customers must provide a safe, suitable, level, and accessible installation area before our arrival.
Tents and canopies installed by Silver Party & Event Rentals must not be moved, relocated, altered, or taken down by the customer without prior authorization.
Customers are responsible for informing Silver Party & Event Rentals of any underground utilities, sprinkler systems, irrigation lines, septic systems, electrical lines, or other obstacles that could affect installation.
The customer is responsible for obtaining any required permission from the property owner or venue before installation.
For safety reasons, Silver Party & Event Rentals reserves the right to refuse, postpone, discontinue, or remove a tent or canopy when the installation area or weather conditions create an unsafe situation.
Unsafe conditions may include severe winds, thunderstorms, flooding, unstable ground conditions, or other hazardous circumstances.

12. Proper Use of Rental Equipment

Rental equipment must be used only for its intended purpose.
Customers are responsible for making sure rental equipment is used safely and appropriately throughout the rental period.
Children must be properly supervised by a responsible adult when using or being around rental equipment.
Standing, climbing, jumping, or sitting on equipment that was not designed for that purpose is prohibited.
Customers may be financially responsible for damage resulting from improper or unsafe use

13. Damage, Loss or Accident Notification

The customer must notify Silver Party & Event Rentals as soon as possible if any rental equipment is damaged, lost, stolen, involved in an accident, or otherwise becomes unsafe to use.
Customers should not attempt major repairs or modifications without authorization from Silver Party & Event Rentals.

14. Liability

Customers assume responsibility for the proper and safe use of rental equipment during the rental period.
Silver Party & Event Rentals is not responsible for injuries, property damage, losses, or other claims resulting from misuse, negligence, improper handling, unauthorized modification, failure to follow safety instructions, or use of equipment for a purpose for which it was not intended.

15. Order Changes

Requests to add, remove, or change rental items are subject to availability.

Any additional items or services added to an existing reservation may require additional payment.

Changes requested close to the scheduled rental date may not always be available.

16. Acceptance of Terms

By completing a reservation and submitting payment with Silver Party & Event Rentals, the customer confirms that they have read, understood, and agreed to these Terms & Conditions.

Silver Party & Event Rentals
Columbia, Maryland
Serving Maryland and surrounding areas